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Contacting Members - Help

Usage of our site’s communication features according to whether you are a free or Premium member, instructions for managing and sending messages, dealing with offensive or suspicious messages and blocking members.

Q: How do I send a message to someone who interests me?

You can “Say Hello” to indicate interest by clicking the icon on the member’s profile. It's free to “Say Hello”, but if you want to respond to emails you receive from women, you'll need to subscribe to Premium membership. As a Premium member you'll have a full access to all the site's communication tools. To send a message, go to the profile and click “Send Message,” type your message and click “Send”.

Q: How will I know when someone contacts me and how do I respond?

Once you've created your profile, members can start contacting you. We'll let you know you have messages by sending a notice to your personal email address. Then go to the home page where you’ll see Messages and “Inbox”. If you would like to write back, click “Reply”, write and click “Send Message”.

All communications with other members can stay onsite if you prefer; you do not have to give out personal contact information until you feel ready to do so.

Q: Who can contact me?

Any member can “Say Hello” to indicate interest or send a message. Both go to your RoseBrides.com Inbox and we notify you at your personal email address. All member-to-member contacts stay onsite so you never have to give out personal information until you choose to do so.

If you are not interested in someone who has contacted you, we recommend sending a polite "no thank you" message or just ignoring the message you received. If you like you can block further messages from a member by opening a message from him/her and clicking “Block Sender”. The member will be put on your Blocked list.

Q: What does "Say Hello" mean and how does it work?

A “Hello” message is a compliment – it means that the sender likes your profile but is too shy or busy to send an email message. When you receive one, look at the sender’s profile to decide if you’d like to respond; if not, you can ignore it. Note: you will not be able to respond with a “Hello” to a member who has sent you one, you must send a message.

Q: I'm receiving messages saying "Hello". What is this?

A “Hello” message is a compliment – it means that the sender likes your profile but is too shy or busy to send a message. When you receive one, look at the sender’s profile – if you like what you see and you are a Premium member, respond by writing a message; if not, you can ignore the “Hello” or send a polite “No, thank you”. Note: you will not be able to respond with a “Hello” to a member who has sent you one, you must send a message.

Q: What should I do if I receive a "Hello" message?

When you receive a “Hello” look at the sender’s profile. If it interests you, respond by writing a message; if not, you can ignore the “Hello” or send a polite “No, thank you”. Note: you will not be able to respond with a “Hello” to a member who has sent you one, you must send a message.

Q: As a Basic member, how can I communicate with others?

Basic members can post a profile, search and indicate interest in other members (“Say Hello”). Some features such as sending and opening detailed messages are reserved for Premium members only. You can remain a Basic (free) member for as long as you like.

Q: Do I have to be a Premium member to read and reply to messages from other members?

Yes, features such as sending and opening detailed messages are reserved for Premium members only. Not a Premium member? Click the Subscribe tab at the top of the page to sign up at our low monthly rate.

Q: Why don’t I get many inquiries from other members?

It could be that your photos are not clear enough or there aren’t enough of them, your profile is not interesting enough, you need to write more personal messages instead of just saying hello, or you need to login more frequently. Here are a few suggestions to consider:

Post more (or new) photos
More photos will give people a better sense of you and increase the comfort level for contacting you. Besides showing what you look like, your photos should communicate your personality and things you love about your life. Specifically – think fun, happy, warm, interesting... Photos that show you skiing, hiking, painting, traveling or playing with your dog. The first photo – your portrait photo – should be a headshot. Just be sure your photos are clear and recent.

Make your profile information more descriptive
The more descriptive your essay is, the easier it is to attract people who are right for you. The key is to provide details and specific examples. Go beyond just adjectives like nice, smart, funny, successful and attractive and include examples of what makes you different, interesting and fun to be with. Write like you talk – pretend you're hanging out with your best friends and saying what's on your mind.

Write personal introductory emails
A first email that says "Hey, you look cute, check out my profile" is short and sweet but easily dismissed. When initiating contact ask yourself, "Why am I writing to this person?" and then say why. Flattery, noting things you have in common, and showing a sense of humor will draw people to you.

Check your RoseBrides.com inbox daily
Read your messages regularly and respond! Be sure to adjust your personal email spam guard settings to accept emails from RoseBrides.com. See the section on “Why am I not getting all of my email notifications?” and check with your Internet Service Provider if you have questions.

Q: How will I know if there’s a message waiting for me?

If you have messages we’ll send a notice to your personal email address. Then go to the home page and under Messages click “Inbox”. If you would like to write back, click “Reply”, write and click “Send Message”.

If you do not want email notifications sent to your personal email address, click Settings at the top right and check “Disable all email notifications”. If you do this, we recommend that you check your RoseBrides.com inbox regularly for messages that are waiting for you.

You can also select which instant on-screen notifications you want to receive. Under “Instant Notifications” check or uncheck “New Message is received”, “I’m Hot Listed”, “Photo request is received,” and/or “I’m Viewed”. Then click “Save Settings”.

Q: I was notified that I received mail, but I can't open the sender’s profile.

If you can't open a sender’s profile, it could be due to one of the following reasons:

  • The profile was recently edited and is pending approval
  • The member was temporarily removed from the site for violating our Terms and Conditions
  • The member has removed his/her profile from the site
  • The member was permanently removed from the site for violating our Terms and Conditions

We suggest that you wait 24 hours and check the profile again. If you still can't open it, please contact us for assistance.

Q: How many messages can be stored in my inbox?

There is no limit to the number of messages you can keep in your inbox and you can keep them up to one year. After one year messages are automatically removed.

Q: How do I delete my received and sent messages?

To delete messages in your Inbox or Sent Messages box, check the message(s) you want to delete and click "Delete" under the list of messages. You can delete all messages on the page by clicking "Select All" above the list of messages. 

Deleted messages automatically go to Trash. Messages in Trash are permanently deleted after two days. If you accidentally delete a message and want to retrieve it, click the box next to the message and click "Restore Selected" under the list of messages; it will be sent to your inbox. If you click “Delete Forever”, the messages cannot be restored.

Please note: messages deleted from Trash cannot be retrieved.

Q: How can I see the members I’ve contacted?

A list of members you’ve contacted is in your Hotlist under Members You've Emailed. All messages you send are kept in Sent Messages in your Inbox until you delete them.

Q: How can I see who has contacted me?

Messages from other members go straight to your RoseBrides.com Inbox and are kept there unless you choose to delete them. To read messages, login, go to your Inbox and click Messages. From each message you can click through to the member's profile.

Each time you receive a new message, we send an email notification to your personal email address to let you know. In addition, in your Hotlist you can see all Members Who've Emailed You.

Q: How does “Members Who've Viewed You” work?

Members Who've Viewed You gives you instant updates on new visitors to your profile. It shows members who have taken the time to look at your profile at least once, not just glanced at it in a search result. (Note: this applies only to your profile; it does not include someone just viewing your photo).

Q: Why did some of my messages disappear?

The message may have been sent by someone whose profile was taken down by our administrators.

Q: How can I decline contact?

If you're not interested in someone who has sent you a message, we suggest replying with a polite "no thank you"; you can also just ignore it and delete.

Q: Can I block someone who’s bothering me?

Yes, there are two ways to block a member from communicating with you:

  1. Click “X” at the top right of the member’s photo in Search results or another listing.
  2. Open a message from the member and click “Block Sender” on the right above the message. The member is added to Members You've Blocked.

You can unblock someone at any time. Under Hotlist click Members You've Blocked, select and click “Unblock Member”.

Q: How do I block someone from contacting me?

To block someone from contacting you can click “X” at the top right of the member’s photo in Search results or another listing or open a message from the member and click “Block Sender” on the right above the message; the member is added to Members You've Blocked.

Q: What happens when I block someone?

When you block a member we do not send a notification. The person will be able to view your profile but cannot send you any messages after you’ve blocked him or her.

Q: How do I view my Blocked list?

On the home page under Hotlist click Members You've Blocked.

Q: What if I receive an offensive or suspicious message?

Please report any offensive or suspicious messages to us so we can take appropriate action. On the message click "Report Abuse" or send an email with the member’s username to [email protected]. Please provide details about the nature of your concerns.

Q: How do I report suspicious profiles or offensive messages?

Click the "Report Abuse" button on the message. You will be asked to provide details about the nature of your concerns to enable our administrators to take appropriate action.

If you see a profile you think we should take a look at, click “Report Abuse” under member ID on the right of the profile page or send an email with the member’s username to [email protected]. You will be asked to provide details about the nature of your concerns to enable our administrators to take appropriate action.

Q: Why am I not getting all of my important email notifications?

Be sure to adjust your personal email spam guard settings to accept our emails by adding [email protected] and [email protected] to your Address Book or Safe Senders List.

Important: Please do not mark email from RoseBrides.com as junk or spam. If you have done so, follow your email provider's instructions about how to remove RoseBrides.com from your junk or spam list.